Build a Career in Governance with ISS

ISS is a global company with more than 900 employees spread across 17 offices in 12 countries.

When you join ISS, you become part of a global team recognized for its unique insight and expertise on the governance landscape, local market voting, practices and regulatory requirements. Our professionals are also involved in varied fields such as law, M&A, compensation, and analytics.

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ISS is an equal opportunity employer committed to diversifying its workforce. It is the policy of ISS to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, protected veterans or individuals with disabilities, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.

ISS verifies work authorization for its U.S. employees through the Department of Homeland Security and Social Security Administration’s online E-Verify system.

AMERICAS

Holdings Management Analyst, Norman

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JOB DESCRIPTION

The Holdings Analyst will be responsible for supporting and maintaining existing data feeds, assist in troubleshooting client issues, implementing functional features, and monitoring and loading data. The Holdings Analyst will need to leverage his/her experience working with clients to provide a high level of service.

RESPONSIBILITIES:

  • Proactively communicate with teammates and global clients regarding the status of production processes
  • Monitor the processes by which information and data are added to or exported from production systems through electronic data feeds and other media
  • Maintain data to ensure quality of mission critical information using both proprietary applications and commonly used business software applications
  • Apply technical skills to provide creative solutions to problems and improvements to existing processes
  • Monitor quality control metrics to identify potential data issues and taking ownership of resolution for all issues that are identified
DESIRED QUALIFICATIONS:
  • Bachelors degree or equivalent experience
  • Experience providing technical support or process monitoring
  • Excellent problem-solving/troubleshooting skills
  • Strong oral and written communication skills
  • Ability to self-manage projects
  • Microsoft Office Suite

3-4 month – Environmental, Social & Governance Research Analyst, Rockville

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JOB DESCRIPTION

Institutional Shareholder Services (ISS) seeks to hire several research analysts to work with its Specialty and ESG (Environmental, Social, and Governance) Proxy Issues Research teams in Rockville during the spring annual shareholder meeting season, for a term starting in February/March 2015 and ending in May/June 2015.

RESPONSIBILITIES:

  • Perform and summarize environmental, social, and corporate governance corporate research  and complete proxy analyses for shareholder meetings of domestic and international publicly-traded companies
  • Analyze information for draft reports and issue proxy vote recommendations based on specific policy guidelines
  • Develop an understanding of corporate environmental and social sustainability issues, including human rights, animal welfare, climate change and greenhouse gas emissions, corporate political contributions and lobbying, and sustainability reporting
  • Develop an understanding of governance issues, including board of directors, shareholder rights, audit issues, compensation, and mergers/acquisitions
  • Answer internal and external queries on research analyses, and discuss policies and vote recommendations as appropriate
DESIRED QUALIFICATIONS:
  • Bachelor’s degree or higher, plus relevant work experience preferred in environmental/social issue research, corporate governance, business, law, or other relevant corporate fields
  • Strong analytical abilities and knowledge of environment, social, and corporate governance issues
  • Excellent writing and oral communication skills
  • Organizational skills, attention to detail, a self-driven work ethic, and the ability to prioritize multiple tasks in a high-pressure, deadline-driven environment
  • Ability to work within a team-oriented environment and communicate with various internal parties
  • Willingness to work long hours and weekends during peak weeks (March, April, May)

5 month – Governance U.S. Research Helpdesk Analyst, Rockville

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JOB DESCRIPTION

Institutional Shareholder Services (ISS) seeks to an analyst to work with its Governance Research group in Rockville, MD during the spring annual shareholder meeting season, starting in mid-February 2016 for a term ending in June 2016.

The successful candidate will be assigned to our U.S. Research Helpdesk.

RESPONSIBILITIES:

  • Read and understand SEC filings (10-Ks, 10-Qs, 8-Ks, DEF 14As) and other company disclosures (e.g. sustainability reports), and distill financial, industry, and corporate governance information to draft analyses and issue proxy vote recommendations based on ISS’ policy guidelines (available at issgovernance.com/policy)
  • Develop understanding of governance issues, including board of directors, shareholder rights, audit issues, compensation, and mergers/acquisitions
  • Manage the process of delivering draft review research reports to companies, under tight deadlines
  • Answer internal and external queries about ISS research analyses; discuss policies and vote recommendations, and refer questions as appropriate
DESIRED QUALIFICATIONS:
  • Experience with Microsoft Excel, Word, and Outlook
  • Strong analytical abilities and some knowledge of corporate governance issues
  • Excellent oral and written communication skills
  • Organizational skills, attention to detail, a self-driven work ethic, and the ability to prioritize multiple tasks in a high-pressure, deadline-driven environment
  • Ability to work within a team-oriented environment and communicate with various internal parties
  • Familiarity with SEC filings
  • Bachelor’s degree or higher, plus relevant work experience preferred in governance, accounting, law, environmental/social issue research, or other corporate fields

Software Engineer in Test, Norman

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JOB DESCRIPTION

Quality assurance Benchmarking Independent Testing (QBIT) team, part of ISS Technology group, is seeking a Software Engineer in Test. The candidate will be responsible for designing, planning, executing, and supporting the testing effort of various projects around Governance applications and services. The candidate is expected to be detail oriented, goal oriented, and capable to manage and perform multi-task assignments in a timely and independent manner.

RESPONSIBILITIES:

  • QA environment management and operation – deployments, monitoring, troubleshooting issues
  • Design, modify and expand automation testing frameworks. Develop automation test scripts.
  • Test planning, designing, documentation, execution and results reporting for product test suites
  • Provide technical support to remote Test Automation and Performance Engineering team members on projects.
  • Work  with Product Management to ensure products are being built based on the business specifications and requirements
  • Assist with exploratory (manual) testing effort as needed
  • Collaborate with technical teams in different US time zones and located in different countries
DESIRED QUALIFICATIONS:
  • Bachelor’s Degree in Computer Science, Engineering, Business or related discipline. Masters Degree preferred.
  • 4+ years of QA/software testing or development experience including 2+ years of hands on scripting (automation) or coding experience in any programming language. Java or an OOPL preferred.
  • Experience in utilization of a build automation tool. Apache Maven preferred.
  • Extensive experience in using a Defect Tracking system. JIRA experience preferable.
  • Good understanding and utilization of at least one web server. Knowledge in Apache Tomcat on Unix/Linux a plus.
  • Extensive experience in utilization of at least one Test Automation Tool. Exposure to Selenium or/and Watir (Ruby) preferred.
  • Good knowledge in interacting with RDBMS. Experience with SQL and advanced knowledge on MS SQL Server or/and Oracle database systems a plus.
  • Strong analytical and problem solving skills.
  • Strong verbal and written communication skills.
  • Prior experience in working as part of a global development organization is a plus.

Financial Project Manager – CPA, Rockville

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JOB DESCRIPTION

Seeking a high energy, motivated professional to work on financial analysis and special projects. The candidate will help with the development of financial processes, system analysis, investment analysis as well as potential acquisition review and due diligence. We are looking for a fast learner and a hands-on contributor capable of being involved in strategic discussions with the CFO, CEO and senior business management. The role will also work closely with our broad international team to deliver results across all areas of the consolidated business.

RESPONSIBILITIES:

  • Daily, Weekly, and Monthly Cash forecasting
  • Prepare income statement and balance sheet analytics
  • Preparation of all transfer pricing entries for the US with subsidiaries
  • Preparation of Capitalized Software project information
  • Research and prepare internal memos on various accounting topics
  • Maintenance and review of internal control documentation
  • Due Diligence assistance with potential acquisition targets
  • Ad-hoc special projects
DESIRED QUALIFICATIONS:
  • CPA and current or past Big 4 experience required
  • Strong knowledge of US GAAP
  • Good analytical skills; ability to challenge the numbers
  • Extremely organized, detail oriented and hard working. A roll up your sleeves attitude.
  • Ability to work independently with little supervision
  • Good communication skills
  • Excellent Excel skills required
  • Knowledge of accounting ERP systems (Epicor a plus)
  • Bachelor’s degree in Accounting required
  • Minimum 3-5 years accounting experience

Global Meeting Services Analyst – bi-lingual English/Hebrew required, Rockville

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JOB DESCRIPTION

Understand markets assigned and conduct research to procure meeting related materials. Analyze and translate meeting documents and enter into the ISS proprietary application. Validate agendas and apply corresponding internal agenda codes. Procure and enter meeting results published for all equity meetings covered. Answer internal enquiries from various teams as applicable. Assist with monitoring quality control matrices and other projects as needed.

 The GMS Analyst position is accountable for:

  • Identifying, understanding and implementing daily monitoring of market sources for meeting information
  • Procure meeting materials using various publicly disclosed sources such as issuer filings, reports, publications and direct engagement with issuers and institutions. Translate and timely creation of meeting information in the ISS’ proprietary database by associating relevant securities and meeting documents.
  • Analyze agenda items and harmonize them into the ISS standard code list.
  • Ensure accuracy in the interpretation of documents, voting mechanics and maintain adequate audit trails for data collected and transmitted.
  • Streamline external constituent data by mapping their agendas to ISS agenda.
  • Collection and accurate entry of vote results for every meeting covered when disclosed as per defined market regulations.
  • Review and timely respond to internal enquiries related to meeting coverage.
  • Responsible for distribution, monitoring and update of various workloads.
  • Responsible for keeping up-to-date assigned market profiles, process manuals at regular intervals.
  • Participate in various working committees and/or projects as assigned.
DESIRED QUALIFICATIONS:
  • Associates or higher degree in Business, Finance, Accounting
  • Knowledge and experience with MS Office
  • Verbal and written fluency in Hebrew in addition to English
  • Organizational skills, attention to detail, familiarity with data collection, a self-driven work ethic, and the ability to prioritize multiple tasks in a high-pressure, deadline-driven environment
  • Willingness to work long hours and weekends during peak months (Feb – May) and accommodate tight deadlines
  • Ability to work within a team-oriented environment

HELPFUL STRENGTHS

  • 2 years of experience in a financial environment
  • Familiarity with global markets and/or regulations and filings disclosed.
  • Fluency in multiple languages in addition to the mandatory language requirement and English
  • Strong analytical and critical thinking and ability to solve problems with minimal supervision
APAC

Certified Public Accountant (EMEA and US Accounts), Manila

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JOB DESCRIPTION

RESPONSIBILITIES:

Main function will focus on:

  • Closely coordinating with EMEA and US regions
  • Dealing with Accounts Receivable team on cash receipt matters
  • Dealing with banks, external auditors, advisors and service providers

Additional tasks will be on:

  • Assisting the Legal Entity Controller on day to day finance operations
  • Handling full sets of account
  • Month end financial accounting and control procedures – including month end journal entries, accruals, intercompany transactions and reconciliations of balance sheet accounts
  • Dealing with Accounts Payable team on invoicing and payment related matters
  • Monitoring of travel advance liquidations
  • Assisting local payroll reports and remittances
  • Preparing local statutory reportorial requirements
DESIRED QUALIFICATIONS:

Professional skills and qualifications:

  • Must be a Certified Public Accountant with Bachelor’s Degree in Accounting or its equivalent
  • Must have a minimum of 3 years relevant work experience in a similar role
  • Must be fluent in English (oral and written skills)
  • Must have advanced skills in using Microsoft Excel/Microsoft Access
  • Must have experiences working on EMEA and US accounts
  • Have flexibility in time shift as the business requires
  • Well organized, thorough and detailed, with a creative approach to problem solving
  • Ability to follow instructions and procedures, follow through on issues and prioritize effectively
  • Highly motivated team player, able to work independently and with initiative
  • Ability to work under pressure in a dynamic environment and meet tight deadlines

ISS-Ethix Research Analyst (UN Global Compact), Manila

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JOB DESCRIPTION

POSITION OVERVIEW:

We are seeking two Research Analysts to join our norms-based research team to complete basic and advanced analytical research into allegations of corporate involvement in practices in conflict UN Global Compact principles. Strong research and writing skills required.

RESPONSIBILITIES:

  • Desk research
  • Dialogue including meetings with companies and stakeholders
  • Drafting of analysis reports
  • Review of analysis reports by other members of the team
  • Presentation of analysis findings for investors
DESIRED QUALIFICATIONS:

Professional skills and qualifications:

  • Strong research and analytical skills
  • Advanced academic qualifications (minimum Masters required in a relevant field, such as international relations/law/politics or similar)
  • Proficient user of Microsoft Office (Excel, Word, PowerPoint)
  • Excellent English language skills, both written and oral (Fluency in Korean, Mandarin or Russian is desirable)

Personal skills:

  • Good attention to detail
  • Ability to work towards deadlines
  • Methodical and thorough approach to work
  • Good at juggling tasks and prioritising
  • Strong interpersonal skills, including the ability to work both independently and as a member of a team
  • A desire to show initiative

ISS-Ethix Research Analyst (Weapons and Sanctions), Manila

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JOB DESCRIPTION

POSITION OVERVIEW:

We are seeking one Research Analyst to join our Weapons / Sanctions research team in Manila to complete basic and advanced analytical research into indications of corporate involvement in practices in conflict with various sanctions regimes. Tasks and responsibilities may shift to other research areas in the future. Strong research and writing skills required, experience from work related to national and international sanctions regimes is desirable.

RESPONSIBILITIES

  • Desk research
  • Drafting of analysis reports
  • Review of analysis reports by other members of the team
DESIRED QUALIFICATIONS:

Professional skills and qualifications:

  • Strong research and analytical skills (experience from work related to national and international sanctions regimes is desirable)
  • Advanced academic qualifications (minimum Masters required in a relevant field, such as international relations/law/politics or similar)
  • Proficient user of Microsoft Office (Excel, Word, PowerPoint)
  • Excellent English language skills, both written and oral

Personal skills:

  • Good attention to detail
  • Ability to work towards deadlines
  • Methodical and thorough approach to work
  • Good at juggling tasks and prioritizing
  • Strong interpersonal skills, including the ability to work both independently and as a member of a team
  • A desire to show initiative
  • Capability to provide constructive feedback on your team members’ work

Research Analyst, Manila

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JOB DESCRIPTION

Perform research and analyze proxy statements to complete proxy analyses for shareholders’ meetings of publicly traded companies covered by ISS’ Research team.

RESPONSIBLITIES:

  • Gain understanding of investment and shareholder issues gathered through fundamental research.
  • Distill financial and corporate governance information to write research reports and issue proxy vote recommendations based on ISS’ policy guidelines
  • Maintain advanced understanding of executive compensation/remuneration, board issues, shareholder rights and corporate transactions.
  • Answer internal/external client/issuer queries on research reports and able to discuss policy issues
  • Actively participate in various working committees and special projects.
DESIRED QUALIFICATIONS:
  • Bachelors’ degree in Economics, Finance, Accounting, or equivalent
  • Basic analytical ability and financial understanding of investment issues
  • Strong oral and written communication skills
  • Ability to work within a team oriented environment
  • Strong attention to detail, organizational skills and ability to prioritize multiple tasks
  • Minimum 1 to 3 years of experience in corporate governance/investment analysis and research
  • Understanding of corporate governance issues, corporate transactions, and capital markets
  • Moderate knowledge of MS Office and MS Excel
  • Fluency in Spanish in addition to fluency in English

QuickScore Events Analyst, Manila

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JOB DESCRIPTION

POSITION OVERVIEW:

ISS QuickScore products are maintained on a regular basis to reflect the evolving governance practices of issuers. A QuickScore Events analyst searches and monitors information for any possible updates falling under 4 pillars (Board, Audit, Shareholder Rights, Compensation) using prescribed methods, techniques and sources.

Specific responsibilities of the QuickScore Events Analyst include:

  • Monitor corporate events and filings, screen for relevance to an issuer’s QuickScore rating, and route the said information source to Profiling for data collection.
  • Ensure timely update of Data and Research teams in accordance with established production schedules.   Manage the overall workflow covering monitoring, screening, profiling, issuer feedback, QuickScore re-triggering, and publication.
  • Drive operational efficiencies through optimized search queries and similarly available technologies.
  • Research on new information sources that potentially can add value to the QuickScore product.
  • Maintain records on performance metrics (timeliness, efficiency, quality).
  • Participate in and initiate projects related to the QuickScore events function.
DESIRED QUALIFICATIONS:
  • Bachelor’s Degree in Business, Legal Management, Finance, Economics, Accounting, Social Sciences, Communication or any equivalent/related course;
  • Knowledge and experience using MS Office
  • Good judgment in assessing information sources and understanding the downstream effects of data decisions on final product outputs.
  • Excellent oral and written communication skills in English;
  • Strong analytical and problem solving skills, with clear attention to detail.
  • Highly motivated, independent, results-oriented, and possesses a strong sense of ownership.
  • Ability to work under tight deadlines
  • Experience in data collection and business research would be an advantage

QBIT Analytics Testing Intern\Contingent, Mumbai

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JOB DESCRIPTION

POSITION OVERVIEW:

The QBIT Analytics team independently verifies if the corporate governance risk models and related analytics solutions are implemented accurately according to the specifications. The analytical testing/model verification encompasses independent implementation of models, devising test cases and vectors, production code review and documentation of the test results. An Analyst/Associate is expected to assist the team in all the stages of the analytical testing cycle. The candidate will be responsible for designing, planning, executing, and supporting the testing effort of various models related to Corporate Governance risk analytics.

RESPONSIBLITIES:

  • Implement models related to corporate governance risk, voting and executive compensation analytics based on requirements
  • Review production code to verify if the requirements of model are implemented accurately
  • Conceptualize and develop tools for data quality analysis  Collaborate with modeling, development and product teams to plan and execute model verification. Document test results
  • When required, liaise with members of global teams involved in the projects on product delivery
DESIRED QUALIFICATIONS:
  • Bachelors in Engineering/Statistics/Mathematics/Economics with a post-graduate program in
    capital markets/finance/economics/econometrics
  • The candidates with aforementioned Bachelors degrees and an experience or certification in data science/statistical modeling/business analytics/CFA Level 1 or higher/financial modeling may also be considered
  • Intermediate to advanced level skills in R/Python/MATLAB/VBA (financial modeling) and basic to intermediate skills in SQL are MUST
  • Self-starter and quick-learner
  • Ability to adapt and work in a fast paced environment independently with little supervision
  • Strong verbal and written English communication skills. Must be able to effectively communicate across all levels of the organization. The role requires collaboration with colleagues globally
  • Strong analytical, numeric and problem solving skills  Ability to multi-task and prioritize tasks as needed
EMEA

Copy Editor, Brussels

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JOB DESCRIPTION

POSITION OVERVIEW:

ISS is currently seeking a full-time Copy Editor to assist in the creation and editing of documents that will be published for public consumption. This position will be based in Brussels.

RESPONSIBILITIES:

  • Editing research reports, including analysis and vote recommendations on listed company shareholder meetings, with an emphasis on language and grammar, and as a check for policy application
  • Contribute to publication of topical business news items from around the world
  • Editing other publications and documents produced in-house
  • Working with global analysts on writing skills and styles, including individual assistance and group presentations
  • Special projects, such as assisting in larger global studies and maintaining and organizing records and data in spreadsheets
  • Potential for occasional travel, particularly within Europe
  • Perform best practices for departmental procedures that facilitate workflow, intra- and inter-departmental communication, and efficiency
  • Other duties as assigned
DESIRED QUALIFICATIONS:
  • Mastery of the English language, including a deep understanding of the details of grammar and nuance of subtlety of phrase by global region
  • Minimum of 5 years of copy editing experience
  • English native speaker (with an ability to switch between British and American English and deep understanding of written English grammar, style, structure, and nuance) or Degree in English – TOEFL or TESL certification, or relevant experience teaching written English as a foreign language is an asset
  • Fluency in at least one other language, preferably FRENCH (with more preference given to multi-linguals)
  • More preference will be given to those with familiarity with or background in a financial services industry. Experience in corporate governance is an asset
  • Experience working in a publications environment is an asset
  • Ability to work in a fast-paced environment with a high degree of comfort turning around documents quickly
  • Flexibility required during peak busy times
  • Highly motivated, independent, results-oriented and possesses a strong sense of ownership
  • Knowledge of one or more style guides. Familiarity with the Associated Press Style Guide is an asset
  • A self-starter, comfortable working both as part of a team and alone on projects
  • Ability to thrive in a multicultural and multilingual working environment
  • Must have ability to move between different types of writing, and be able to quickly and effectively edit each, and also be able to directly but diplomatically deliver critiques
  • In-depth knowledge of Microsoft Word & Excel. Ability to manipulate Excel data into visual representations.
  • Experience in PowerPoint, SharePoint and Adobe Creative Suite is an asset
  • Knowledge of SQL is an asset

Internship – Account Management Support, Brussels

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JOB DESCRIPTION

POSITION OVERVIEW:

Out of our ISS office in Brussels, the Client Service & Consultants team provides a single, turnkey solution to managing proxy distribution for custodian banks, an integrated proxy research and a voting solution for institutional investor clients, as well as a meeting representation service to Belgian and Dutch companies’ general meetings. We are seeking interns who will support the Brussels Client Service & Consultants team during the peak European proxy voting season.

If you are looking for a first client facing experience in an international working environment, want to learn more about corporate governance and the financial industry and last but not least wish to develop your communication, organizational and networking skills, this internship is meant for you! You will have the chance to participate in internal trainings, profit from the guidance of experienced colleagues throughout the entire internship period and be involved in diverse team tasks.

RESPONSIBILITIES:

  • Support the team with managing daily external and internal service queries
  • Preparation and follow up on tasks related to the vote execution in markets like Belgium and the Netherlands
  • Regular direct contact (email and phone) with issuing companies, agent banks and clients
  • Physical attendance of general meetings of Belgian listed companies taking place in Belgium
DESIRED QUALIFICATIONS:
  • Language skills: very good command of English, as well as working proficiency in French and/or Dutch
  • Strong communication and writing skills
  • Bachelor degree or equivalent. We gladly support candidacies related to completion of internships within study programs
  • Solid Microsoft Office skills (including Excel, Word, Outlook, Internet Explorer)
  • Quick learner; ability to assimilate new information with attention to detail
  • Organized and structured mind to deal with large quantities of work and strict deadlines
  • Ability to work independently while being an enthusiastic team player
  • Client focus and skill to communicate effectively with clients and partners
  • Interest in corporate governance, experience acquired through previous internships or traineeships seen as an advantage, however this is not a requirement.

Please note that candidates applying for this internship need to have a valid driver’s license and a car available for the duration of the internship in order to be able to represent our clients at general shareholder meetings of Belgian companies. Petrol expenses will be refunded for any meetings attended.

This internship is remunerated (€ 1000 monthly + transport refunding) and will run for three months from March till end of May 2016.

Internship – Custom Research Analyst, Brussels

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JOB DESCRIPTION

POSITION OVERVIEW:

Do you have an interest in corporate governance and capital markets?  Do you have an educational background in law, economics, finance or business? Would you like to receive in-depth training in the latest developments in corporate governance? Would you like to learn about the inner workings of an annual general meeting?

ISS Brussels is seeking a number of corporate governance custom research interns for the spring of 2016. You will be guided by experienced analysts and learn about corporate governance, gaining an understanding of technical terminology in the corporate governance and investment management field.

Your main responsibilities will be to assist the analysts in providing vote recommendations according to client specific guidelines for shareholder meetings of global companies in the client’s portfolio.

RESPONSIBILITIES:

  • Assist our analysts by closely inspecting the agendas of annual general meetings
  • Learn about and then formulate vote recommendations according to client specific guidelines for shareholder meetings of global companies in the client’s portfolio
  • Gather data based on information in the company’s public documents
  • Prepare reports in English detailing the analyses and explaining why a certain vote recommendation was given
DESIRED QUALIFICATIONS:
  • An interest and understanding in corporate governance, capital markets, research and data collection
  • A relevant bachelor degree (law, economics, finance, or business)
  • A good eye for detail
  • Fluent in English/French or in English/German
  • Strong oral and written communication skills
  • The ability to assimilate large quantities of information, work independently and take initiative while also being a team player
  • An organized and structured mind to deal with large quantities of work and strict deadlines

Ideal candidates should have a bachelor degree in law, finance, and/or economics, or in the process of obtaining such a degree, a good eye for detail, strong analytical ability, numeracy, strong oral and written communication skills, a basic understanding of capital markets and the ability to work independently while cooperating with other team members.

This internship is remunerated (€ 1000 monthly + transport refunding) and will run for three to six months starting in February 2016.

Client Consultant – ISS-Ethix, Copenhagen

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JOB DESCRIPTION

POSITION OVERVIEW:

ISS-Ethix is expanding and is looking for a new member to its Client Service function, located in the Copenhagen office. You will be part of a team that is the hub for our day-to-day interaction with clients and with a high level of interaction with the ISS-Sales team. The team operates as a functional unit that focuses on ensuring that client service–related activities are carried out with exceptional quality.

To succeed in this role, you need to have a genuine interest in area of Sustainable and Responsible investments, including all aspects of Environmental, Social and Governance (ESG) research and topics. You are dedicated and thrive in a role where you provide world class client service, sales support and administration. The role requires high level of professional skills, excellent communication skills, as well as a flexible and solutions-oriented attitude.

You will have the opportunity of embarking on a journey together with ISS-Ethix as we move along our integration process within ISS in a time where we focus heavily on product development and sales.

RESPONSIBILITIES:

  • Monitor and ensure client satisfaction
  • Own and manage client inquiry and issue resolution process, utilizing SalesForce.com and other internal tools
  • Identify accounts at risk and create plans to ensure revenue and client retention
  • Conduct calls/on-site visits with clients (health checks, training, relationship planning and review)
  • Identify and communicate up-sell opportunities to sales team
  • Provide subject matter expertise for the full ISS-Ethix product suite (governance and ESG)
  • Perform testing of new product features
  • Encourage and facilitate meetings between clients and research analysts
  • Assess client reporting needs and coordinate report delivery
  • Communicate market requirements to ISS business leaders
  • Take active ownership of operational support for clients
  • Proactively communicate and educate clients on key governance matters
DESIRED QUALIFICATIONS:
  • Fluency in Danish and English
  • Bachelor’s degree required, MBA or masters a plus
  • 2-5 years’ experience in a client service or operations position, ideally in SRI-market or corporate governance industries

REQUIRED SKILLS

  • Proactive attitude, innovative, motivated, client-oriented and commercially-aware thinker with strong attention to detail
  • Demonstrated project management skill – define scope, resources and time lines and manage to deliverables
  • Excellent organizational and verbal skills
  • Encourage and facilitate meetings between clients and research analysts
  • Proficiency in Microsoft Office product suite
  • A team player able to effectively manage the expectations of a diverse and demanding client base
  • Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously
  • Absolute personal and business integrity

Client Services Consultant, London

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JOB DESCRIPTION

POSITION OVERVIEW:

ISS is seeking a Client Services Consultant for its UK clients. Based in London, you will be the day to day contact for our clients, acting as an expert on the ISS proxy and corporate governance solutions. Working with all teams internally (research, operations, product, etc.) you will provide outstanding client service.

RESPONSIBILITIES:

  • Monitor and ensure client satisfaction
  • Own and manage client inquiry and issue resolution process, utilising SalesForce.com and other internal tools
  • Identify accounts at risk and create plans to ensure revenue and client retention
  • Conduct calls/on-site visits with clients (health checks, training, relationship planning and review)
  • Identify and communicate up-sell opportunities to sales team
  • Provide subject matter expertise
  • Perform testing of new product features
  • Encourage and facilitate meetings between clients and research analysts
  • Assess client reporting needs and coordinate report delivery
  • Communicate market requirements to ISS business leaders
  • Take active ownership of operational support for clients
  • Proactively communicate and educate clients on key governance matters
DESIRED QUALIFICATIONS:
  • Experience in selling to the buy-side or experience working in ESG related services
  • Knowledge and understanding of selling into front and middle/back office working environments
  • Excellent inter-personal, presentation and relationship building skills
  • Proven lead generation and sales experience
  • An ability to work independently or as part of a wider sales team
  • Highly systematic, organised and prioritised approach to sales effort in allocated territory
  • Absolute personal and business integrity
  • Fluency in English and German is required; other European languages would be beneficial

REQUIRED SKILLS:

  • Proactive attitude, innovative, motivated, client-oriented and commercially-aware thinker with strong attention to detail
  • Demonstrated project management skill – define scope, resources and time lines and manage to deliverables
  • Excellent organizational and verbal skills
  • Proficiency in Microsoft Office product suite
  • A team player able to effectively manage the expectations of a diverse and demanding client base
  • Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously
  • Absolute personal and business integrity

ESG Client Consultant, London

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JOB DESCRIPTION

POSITION OVERVIEW:

ISS is expanding and is looking for a new member to its Client Service function, located in the London office. You will be part of a team that is the hub for our day-to-day interaction with clients and with a high level of interaction with the ISS-Sales team. The team operates as a functional unit that focuses on ensuring that client service–related activities are carried out with exceptional quality.

To succeed in this role, you need to have a genuine interest in area of Sustainable and Responsible investments, including all aspects of Environmental, Social and Governance (ESG) research and topics. You are dedicated and thrive in a role where you provide world class client service, sales support and administration. The role requires high level of professional skills, excellent communication skills, as well as a flexible and solutions-oriented attitude.

RESPONSIBILITIES:

  • Monitor and ensure client satisfaction
  • Own and manage client inquiry and issue resolution process, utilizing SalesForce.com and other internal tools
  • Identify accounts at risk and create plans to ensure revenue and client retention
  • Conduct calls/on-site visits with clients (health checks, training, relationship planning and review)
  • Identify and communicate up-sell opportunities to sales team
  • Provide subject matter expertise for the full ISS product suite (governance and ESG)
  • Perform testing of new product features
  • Encourage and facilitate meetings between clients and research analysts
  • Assess client reporting needs and coordinate report delivery
  • Communicate market requirements to ISS business leaders
  • Take active ownership of operational support for clients Proactively communicate and educate clients on key governance matters
DESIRED QUALIFICATIONS:
  • Fluency in English, additional languages are meriting
  • Bachelor’s degree required, MBA or masters a plus
  • 2-5 years’ experience in a client service or operations position, ideally in SRI-market or corporate governance industries

REQUIRED SKILLS

  • Proactive attitude, innovative, motivated, client-oriented and commercially-aware thinker with strong attention to detail
  • Demonstrated project management skill – define scope, resources and time lines and manage to deliverables
  • Excellent organizational and verbal skills
  • Encourage and facilitate meetings between clients and research analysts
  • Proficiency in Microsoft Office product suite
  • A team player able to effectively manage the expectations of a diverse and demanding client base
  • Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously
  • Absolute personal and business integrity

ICS Sales Specialist, London

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JOB DESCRIPTION

POSITION OVERVIEW:

We’re seeking experienced sales candidates for an exciting B2B Senior sales opportunity with ISS Corporate Services. This position is responsible for new business development for our leading online and advisory-based corporate governance and executive compensation services.

RESPONSIBILITIES:

  • Develop sales opportunities targeted to public companies
  • Reach out to C-level executives
  • Manage the full sales cycle, including prospecting for new business opportunities, online product demonstrations, territory and pipeline management, contract negotiation, and closing business
  • Create lead generation campaigns, prospect and cold call, and respond to marketing leads to build new business
  • Maintain and manage existing client relationships
  • Meet revenue goals by closing new solution memberships and renewing/upgrading current clients
  • Partner with members of the ICS advisory team to deliver excellent service and insights to clients
  • Assist in product development efforts by delivering feedback on market needs and opportunities
DESIRED QUALIFICATIONS:
  • Bachelors degree in Business Administration, related study or equivalent experience
  • Minimum 5 years in sales and marketing preferably in the financial corporate or consulting area
  • Superior analytical, verbal and written skills
  • Able to work independently or as part of team
  • Ability to establish credibility and rapport with senior executives at prospect firms

ESG Research Analyst, Stockholm

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JOB DESCRIPTION

POSITION OVERVIEW:

We are seeking an ESG Research Analyst to join our norms-based research team in Stockholm to complete basic and advanced analytical research into allegations of corporate involvement in practices in conflict UN Global Compact principles. Strong research and writing skills required.

RESPONSIBILITIES:

  • Desk research
  • Dialogue including meetings with companies and stakeholders
  • Drafting of analysis reports
  • Review of analysis reports by other members of the team
  • Presentation of analysis findings for investors
DESIRED QUALIFICATIONS:
    Professional skills and qualifications:

  • Strong research and analytical skills
  • Either:
  • Advanced degree (MA, JD or other advanced degree) in international law, international politics, international development, or similar field
  • Strong academic qualifications (minimum Masters required. Masters in relevant field, such as international relations/law/politics desirable but not required.)
  • Excellent user of Microsoft Office (Excel, Word, PowerPoint)
  • Excellent language skills, both written and oral. (Required fluency in English; fluency in Korean, Mandarin or Russian is desirable)
  • Excellent communication skills

Personal skills:

  • Good attention to detail
  • Ability to work towards deadlines
  • Methodical and thorough approach to work
  • Well-Organized
  • Good at juggling tasks and prioritizing
  • Strong interpersonal skills, including the ability to work both independently and as a member of a team to coordinate and lead the efforts of other professionals
  • A desire to show initiative

Sales Executive, Stockholm

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JOB DESCRIPTION

POSITION OVERVIEW:

Institutional Shareholder Services (ISS), a global corporate governance company, is seeking a highly enthusiastic Institutional Sales Executive to further drive the growth of our SRI business across the Nordic region. The role will consist of presenting a suite of SRI services, including SRI Research, Portfolio Screening and Investment Tools, SRI policy development and Engagement support services to a range of asset owners, investment managers, and Hedge Funds. The role will be based in our ISS Ethix office in Stockholm and will report to the Head of EMEA sales, based in London.

Performance is based on the achievement of quarterly sales targets and contribution to the future growth of ISS.

RESPONSIBILITIES:

  • Achieve quarterly new business sales targets
  • Identify and close opportunities working in conjunction with other team members
  • Maintain strong relationships with key decision makers to fully understand the sales cycle
  • Further develop the reputation and perception of ISS within the investor community
  • Continuously assess market opportunities, define and update a sales plan for territory and discuss with management
  • Ensure detailed sales reporting and forecasting for clients and prospects into the CRM application
  • Work closely with ISS Product and Marketing managers to define products, services, campaigns and marketing plans
  • Build and maintain senior relationships amongst ISS clients
  • Share relevant industry and opportunity information across the sales group and with other departments
DESIRED QUALIFICATIONS:
  • Experience in selling to the buy-side or experience working in SRI related services is preferred
  • Knowledge and understanding of selling into front and middle/back office working environments
  • Excellent inter-personal, presentation and relationship building skills
  • Proven lead generation and sales experience
  • An ability to work independently or as part of a wider sales team
  • Highly systematic, organised and prioritised approach to sales effort in allocated territory
  • Absolute personal and business integrity
  • Fluency in Swedish is required; other Nordic languages would be beneficial